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Submitting a complaint
Submitting a complaint
Mark De Paola avatar
Written by Mark De Paola
Updated over a week ago

Before submitting a complaint, we kindly request that you first reach out to our dedicated Customer Support Team. They are here to assist you promptly and resolve any issues you may encounter.

If you have already contacted our Customer Support team and feel that your concern has not been adequately addressed, please proceed to complete the form below, and we will ensure that your complaint is thoroughly reviewed and resolved. Thank you for choosing us as your financial partner, and we appreciate your trust in our services.

Should your complaint involve allegations of misconduct or wrongdoing by Slash Financial, it will be elevated to our Compliance department. The Compliance department is obligated to investigate any complaint that alleges misconduct or violations of relevant securities laws by Slash Financial or its personnel.

Help us help you!

By adhering to these recommendations, we can expedite our assistance to you:

  1. Report your complaint promptly and without delay.

  2. Ensure prompt responses to any requests for supplementary information.

  3. Keep comprehensive records of relevant documents, such as letters, emails, and notes from your interactions with our team.

Please note: We will only address complaints that are submitted using the email address associated with your Slash Financial account.

How do I submit an official complaint?

  • If you've already contacted Slash's Customer Support team, but feel we were unable to resolve your issue or you are dissatisfied with the resolution, please send your complaint using the complaints form.

  • When submitting your complaint, kindly include as much information as possible regarding the nature of your grievance. Additionally, please specify the preferred resolution you seek for the matter, along with your reasons for requesting this particular resolution.

    A detailed account of your complaint is essential in addressing your concerns to your satisfaction.

The complaints form can be located here:

What happens next?

  • Once you've submitted your complaint, you'll receive an acknowledgment that we have received it.

  • Our team will review the complaint and review internal documentation associated with your account.

  • If needed our team will contact you for further details relating to your complaint.

  • We will contact you within 2 business days providing a written decision addressing the issues raised in your complaint. On rare occasions our team will need longer to address you concerns, however we'll provide regular updates to keep you informed of progress.

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